How to get Thunderbird support

Setting up Mozilla Thunderbird for email requires configuring your email account settings within the application. Here’s a guide on how to set up Mozilla Thunderbird and where to find support:

Setting up Mozilla Thunderbird:

  1. Download and install Thunderbird:
    • Visit the Mozilla Thunderbird website and download the application for your operating system (Windows, macOS, or Linux).
    • Run the installer and follow the on-screen instructions to complete the installation.
  2. Open Mozilla Thunderbird:
    • Launch Thunderbird once it’s installed on your computer.
  3. Add an email account:
    • Click on the menu (three horizontal lines) in the top-right corner of Thunderbird.
    • Select Options (Windows) or Preferences (macOS).
    • Click on Account Settings.
    • In the Account Settings window, click on Account Actions and then Add Mail Account.
    • Enter your name, email address, and password. Click Continue.
  4. Configure server settings:
    • Thunderbird will attempt to configure your email settings automatically. If successful, proceed to step 5.
    • If automatic setup fails, choose manual configuration. Enter your incoming and outgoing mail server details (IMAP/POP and SMTP settings) provided by your email provider.
    • Click Done once the setup is complete.
  5. Verify and test:
    • After adding your email account, Thunderbird will attempt to connect to your email server.
    • Send a test email and check if you can receive emails.

Mozilla Thunderbird Support:

Mozilla Thunderbird primarily provides support through its online resources and community forums. While there isn’t a dedicated support phone number for Thunderbird, you can find help through the following channels:

  • Support Website: Visit the Mozilla Thunderbird Support page for comprehensive articles, FAQs, and troubleshooting guides.
  • Community Forums: Engage with the Thunderbird community on the Mozilla Support Forums to seek assistance from experienced users and moderators.
  • Bug Reports: Report any issues or bugs on the Mozilla Bugzilla platform.
  • Social Media: Follow Mozilla Thunderbird on social media platforms like Twitter for updates and announcements.


Setting up Mozilla Thunderbird is straightforward using the provided steps, and you can troubleshoot common issues using Mozilla’s online resources. While phone support isn’t available, the Mozilla Thunderbird community and support forums are valuable resources for resolving issues and getting assistance.

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